Barclays Important Information
Barclays Group complies with the Electronic Commerce Directive issued and approved by Barclays Stockbrokers.
Barclays Bank PLC is registered in England and authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702). Registered No: 1026167. The registered address is 1 Churchill Place, London E14 5HP.
Find out about the Financial Conduct Authority register of financial services firms.
Information on this site does not constitute an offer or solicitation to conduct investment business in any jurisdiction other than the UK. This site is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this site or such distribution or use would be contrary to local law or regulation.
Our internet site is designed for use in the United Kingdom only. Certain countries have local securities laws that may prohibit you from using our Service. We are unable to offer our service in these countries.
Our website is intended for use by UK residents only. You must not open any accounts using our website if you are outside the UK. It is your responsibility to inform yourself about and observe any applicable laws relating to investments. In particular, but without limitation, this site is not directed to, or intended for use by, residents of the United States, Japan, China, Malaysia, Taiwan or India.
Information on this site has been obtained from sources which we believe to be reliable and accurate. We are not responsible for the information or the accuracy of the information contained within the site provided by a third parties.
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General warnings about investments
CFD and Financial Spread Trading is high risk and losses can exceed deposits. You should only deal with money you can afford to lose.
The value of investments can fall as well as rise and you may get back less than you invest. The value of international equity investments may also be affected by currency fluctuations. The past performance of an investment is not a reliable indicator of future returns. Tax rules can change in the future and whether they offer any benefit to you depends on your individual circumstances.
The information on this site is provided solely to enable you to make your own investment decisions and should not be treated as a recommendation to buy, sell or otherwise deal with any particular investment. The investments and/or investment services referred to on this site may not be suitable for all investors. If you need advice, you should consult with an independent financial adviser.
These terms and conditions are applicable to the named products or services. Simply select a link to view and download the PDF document:
- Terms and Conditions for Barclays Contracts for Difference (CFDs) [PDF, 6.6MB]
- Terms and Conditions for Barclays Financial Spread Trading [PDF, 6.6MB]
- Terms and Conditions relating to Dow Jones data [PDF, 49KB]
Terms and conditions for research
Information provided in the Market Insight section of our site is provided by an independent third party called Digital Look Corporate Solutions and incorporates their prices, data, news, charts, fundamentals and investment tools. Please read their terms and conditions before you access this information
We are committed to providing a high standard of service to all our clients on every occasion. We do recognise however, that occasionally we will not live up to your expectations or our promises.
Accordingly, if you have a concern about our products or services, you should raise this with us as described below:
Barclays Stockbrokers is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service and lower complaint figures. Our performance on complaints is available at:
Online Dispute Resolution
If we have not been able to resolve your complaint to your satisfaction AND you have bought our products or services online you can use the details below to send your complaint to the Financial Ombudsman Service (FOS) for an independent review.
The ODR Regulation
The European Commission has established an online dispute resolution platform (ODR platform). This is specifically designed to help customers resident in the European Union who have bought goods or services online from traders established in the European Union but were unable to get their complaint resolved to their satisfaction. You can submit your complaint online through the ODR platform in any of the official languages of the European Union. The platform will then send your complaint to the Financial Ombudsman Service (FOS) for an independent review within 90 days. To save time you may wish to contact FOS directly.
You can access the platform by visiting the ODR website
As a Barclays customer, you may use this service if you are still resident in the EU and purchased your product or service with us online.
You will need:
Our name: Barclays
Our email: ODR@barclays.com
Our website address:www.barclays.co.uk
Our geographic address:United Kingdom